QUESTIONS ABOUT ORDERING
QUESTIONS ABOUT SHIPPING
POLICIES, TERMS & DISCLAIMERS
QUESTIONS ABOUT ORDERING
How can I find an item on your e-store?
- BY ITEM NUMBER: Enter the number in the SEARCH BOX and click on GO.
- BY DESCRIPTION: Enter a brief description in the SEARCH BOX and click on GO.
- BY CATEGORY: Click on any of the categories shown at left. If there is a red + at the end of the category their are subcategories for you to look at too.
- BY PRICE RANGES: Go to Game Prizes By Price Group and select the price range
- CALL OR E-MAIL US: We are continuing to add items to our site, but we have a lot more in-house that is not on our site yet. We stock over 4,000 items, so if you don't find what you're looking for or need assistance give us a call at 800-991-6818, e-mail us at: firstname.lastname@example.org or fax your requirements to us at 314-991-6884.
Does the information on your e-store accurately represent the items?
While me make every effort to insure the accuracy of our images and our descriptions, all prices, packaging, colors, and minimum quantities are subject to change without notice.
Is everything you carry on your e-store?
We are constantly adding items to our site, but we have thousands of items in our store that are not on our web site. If you don't see an item you'd like on our site, e-mail us at email@example.com or call us 1-800-991-6818 or 314-991-6818 locally and we'll be glad to see if we have, or can get, what you're looking for.
How can I place an order?
- ON-LINE: Enter your quantity and click "Add to Basket" (please note we do not sell less than the minimum quantity if shown). When you are finished ordering click on "Check Out". You will be asked for information for shipping purposes. Be assured we will never sell or abuse any information you provide us with.
- BY PHONE: TOLL-FREE: 800-991-6818 - LOCAL: 314-991-6818
- BY FAX: Click here for a printable order form and fax your order to: 314-991-6884. Be sure to include the item numbers a brief description and pricing.
- COME IN: WE ARE OPEN TO THE PUBLIC and we have many more items in our showroom than we show on our site. We encourage you to visit and personally select your merchandise from our self-serve showroom. Click here for directions to our store.
How can I order items that aren't on your site?
If there is an item you believe we carry and it is not on our site, you will need to call us 1-800-991-6818 or e-mail us firstname.lastname@example.org for information. Sometimes an item has been taken off the site when we are out of stock. We will advise you when it is due in or if the item is no longer available.
What do you do if you are out of an item?
Click here to review our Substitutions Policy.
Do you have a minimum order?
We are wholesale suppliers and sell only in multiples of the minimum quantities shown on our web site. Our minimum order for shipping is $25. A $5 service charge will be added to orders less than $25 in product. We sell our merchandise in multiples of the minimum quantity shown, for example if something is packed 2 dozen, you may buy 2 dozen or 4 dozen, but you may not buy 3 dozen.
Do I have to pay taxes?
Schools, churches and other tax-exempt organizations must provide a copy of your letter of exemption to avoid paying sales tax. If merchandise is for resale, we must have a copy of your sales tax exemption number and Missouri resale customers must provide a Form 149. You can fax a copy to us at 314-991-6884.
How quickly do you process orders?
We make every effort to ship orders within 2 work days of receipt of the order. If you have a specific time you need your order please call us at 1-800-991-6818 or 314-991-6818 and we will make every effort to get your order to you when you need it.
Do I have to log-in to order?
You do not have to log-in to search our site, but you will need to enter your billing and shipping information to place an order or save a basket. If you have previously created an online account, you can log-in and your billing and shipping information will be displayed. If you need to change your information you can do that when the information comes up for your order. For security reasons we do not save your credit card or checking information.
What do I do if I've forgotten my password?
Click on Log in and enter your User Name, then click on "Please Email Me My Password". Your password will be e-mailed to the address you provided when you created your account.
What does GR mean? (and other units of measure)
One of the most common questions is what does GR mean? GR is one of the units of measure we sell our products by. A Unit of Measure Directory is below. If there are any units of measure we have neglected to indicate here and you have a question, just give us a call 1-800-991-6818 or e-mail us at email@example.com.
||Qty varies - Will be indicated by parenthesis
||Qty varies - will be indicated in parenthesis after "UN of"
We sell our merchandise in multiples of the minimum quantity shown (items greater than 1 are indicated in red below the order qty), for example if an item is packed 2 dozen, you may only buy in multiples of 2 dozen.
How can I order custom imprinted items?
We show a sampling of the most commonly ordered items in our catalog and on our web site. If you do not find what you want or have a particular need, call Sharyl Dawson at 1-800-991-6818 for some great ideas.
All custom imprint items (unless noted otherwise) require 15-20 working days to produce after receipt of approved artwork. Order must be in writing via fax, e-mail or mail (fax only if no artwork required). Prices are FOB factory. Add 10% of total merchandise to cover freight on your order. The difference will be billed or refunded. All sales are final and no returns will be accepted. The artwork you provide is what we use unless instructed to the contrary. All artwork must be black and white, camera-ready, and color separated (if multiple colors). Vector art is preferred. Preferred file formats: eps, ai, cdr, tif or psd. Any changes made to your artwork will be billed to you at cost. Over/Underruns of up to 10% may occur and you will be billed or credited for the difference. 50% deposit required. Art may be emailed to: firstname.lastname@example.org.
What is your Return Policy?
Sales are final unless return privileges are agreed to at the time of sale. A restocking fee will apply. We make every effort to insure the product is represented accurately, however, merchandise that does not meet your expectations may be returned for credit. You must call within 5 days of receipt at 1-800-991-6818 or 314-991-6818 for Return Authorization and we must receive the merchandise within 7 days of your request for Return Authorization. Merchandise may only be returned in our minimum selling quantities, in the original unmarred packaging suitable for esale. Return freight is your responsibility unless it was our error.
Food, candy, seasonal merchandise, closeouts, and custom imprinted merchandise are not returnable.
QUESTIONS ABOUT SHIPPING
What are your shipping charges?
Click here to review our Shipping Policy
Can I ship by another carrier than UPS?
- If you provide us with your account information, we can ship by your choice of shipping carriers.
- A handling fee of $5 is added to any packages shipped by any carrier other than UPS.
- Orders to PO Boxes and APO's are shipped by Priority Mail.
- Orders outside the contiguous U.S. are shipped by Global Priority Mail.
These orders will NOT SHIP at Freight chart rates nor will they deliver based on UPS Ground delivery times. We will contact you with your shipping costs if they are higher than our freight chart.
Can I get my order shipped RUSH?
If you need your order RUSHED to you, contact us by phone 800-991-6818 and let us know your needs. We will advise you of the estimated costs prior to shipment. We ship by UPS. You will need to provide us with your account information if you would like us to use your account to ship via another carrier.
Where do you ship to?
While we reserve the right not to ship to anyone at any time with no prior notification, we currently ship anywhere, BUT California and Africa. Our freight chart is based on shipping to the contiguous US via UPS Ground. Other methods of shipping are based on the actual cost plus applicable insurance and a handling fee of $5 per package. We will contact you before shipping. See information below for other shipments.
Do you ship to APO/PO Boxes?
We ship by Priority Mail to APO/FPO and U.S. Possessions. You will be charged the actual postage plus applicable insurance and a handling fee of $5 per package.
Do you ship overseas?
Orders outside the contiguous U.S. are typically shipped by Global Priority Mail. These order WILL NOT ship at Freight Chart rates. You will be charged the actual postage plus applicable insurance and a handling fee of $5 per package. We reserve the right not to ship to anyone at anytime without prior notification. We do not ship to Africa.
Do you ship COD?
We do not ship COD
How long will it take to process my order?
Orders for stock merchandise received by 11 am Monday-Friday will normally be processed and ready to ship within 2 business days of receipt or final approval of substitutions if necessary. For rush orders, or if you must have your order by a specific date, please contact us and we will work to assist you. Shipping time varies with based on your distance from us. The chart below provides approximate shipping time after order is processed to determine when you will receive your order.
Click here to review our Order Processing Policy.
Can I pick up my order?
You are always welcome to pick-up your order at our showroom. Let us know what day and time you will be in to pick-up your order during our regular business hours and we will have it ready for you. You can place your order on line, fax it in, or call us to place your order, however, we urge you to call us 314-991-6818 or 800-991-6818 to confirm your order was received and we have everything in stock to prevent any disappointment. Click here for directions to our store.
Do you deliver?
Our freight chart is based on our normal method of shipping via UPS Ground within the contigous U.S. Click here to go to our Freight Chart / Shipping Time info.
Click here for information on our Delivery Policy for School and Church Carnival Customers.
Click here for information on our Holiday Surprise Store Shipping Policy
How can I track my shipment?
If you provided your e-mail address with your order, you will automatically receive e-mail notification when your order is shipped by UPS. If your order is shipped by any other method, if there is tracking information available, we will forward it to you via e-mail. If you have not provided us with your e-mail address you will need to contact us by phone for tracking information.
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