Refund policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if you are unsatisfied.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. Return shipping cost is your responsibility unless it was our error.

To start a return, you can contact us by phone at 800-991-6818 or by email at info@funcarnival.com.

If your return is authorized, we will provide you with instructions for sending your items back to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@funcarnival.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if any items are defective, damaged or incorrect. Early inspection gives us the ability to evaluate issues and make things right.

Exceptions / non-returnable items
Certain types of items, like perishable goods (such as food and candy) and custom products (such as special orders or personalized items), cannot be returned. Please get in touch if you have questions or concerns about a specific item. 

We also do not accept returns on sale items, closeouts or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
You will be refunded on your original payment method within 10 business days after we receive and approve your return. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@funcarnival.com.

We may occasionally issue customers store credit rather than cash refunds. This credit will be issued only to the account that made the original purchase and cannot be transferred. Store credit does not automatically apply to your order and cannot be used during express checkout. To use your store credit, click on the "Store credit" payment option during checkout. This needs to be done prior to purchase completion as there is no way to go back and retroactively apply credit to your order. Any unused store credit will still be available for future orders.